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The Impact of Emotional Intelligence on Conflict-Handling Styles Among The Head Nurses of Milad Hospital, Tehran
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Abstract: (14380 Views) |
| Introduction: Work conflict is a major issue among nurses and conflict manag-ement requires emotion-based skills. Thus, nurses need to learn to manage conflicts effectively. The purpose of this study was to examine the relationship between em-otional intelligence (EI) and conflict mana-gement styles among head nurses in Milad hospital of Tehran.
Materials & Methods: 55 head nurses of Tehran Milad hospital went through a quantitive study during 2009. Data was gathered by two 5-point Likert scale ques-tionnnaires. The questionnaire used for EI was “Sieberia Shrink” with 84% reliability, while the conflict management question-naire was “Robbins” with 81% reliability. Data was analyzed by descriptive and inf-erential statistics, including Mean, Kolmog-orov-Smirnov test, Pearson correlation and Multiple Regression methods.
Findings: Mean scores of cooperation was 11/85 and compromise was 11/16. Signi-ficant relationship was found between self awareness and empathy with coop-eration style. The result of pearson correlations revealed that both the cooperation and compromise styles have significant and positive relationships with EI. The result of Regression showed that five indexes of EI affected conflict-management styles.
Discussion & Conclusion: The results of the study show that nurses EI Influences their conflict management styles and that nurses prefer to follow the cooperation style. |
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| Keywords: conflict management, emoti-onal intelligence, compromise, cooperative behavior |
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Full-Text [PDF 175 kb]
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Type of Study: Research |
Subject:
General
Received: 2012/08/11 | Published: 2012/08/15
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