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Showing 3 results for Health Service
Behzad Momeni, Gholamali Ahmadi, Mohammad Hassan Pardakhtchi, Volume 28, Issue 3 (7-2020)
Abstract
Introduction: It is essential to identify the key success factors for assessing and understanding the current situation and establish knowledge management and achieve organizational goals. Therefore, this study aimed to identify the key success factors of Knowledge Management Maturity in Health and Medical Organizations.
Materials & Methods: This applied study was conducted based on a mixed qualitative-quantitative method. Snowball sampling was used at the qualitative phase. Moreover, the data were collected using a semi-structured questionnaire and interview with 12 knowledge management experts in health organizations in Tehran, Iran. The interview contents were analyzed by qualitative content analysis method. Furthermore, the reliability of the interviews was evaluated using reviewing articles after implementation by experts and the agreement method between the two coders (intra-subject agreement). To analyze the data, close questionnaire was prepared and distributed among 34 experts who were selected by purposive sampling method. They were then requested to prioritize the choices according to the Likert scale. Exploratory factor analysis was used to analyze the data.
Findings: The result demonstrated that 15 variables were the effective factors of Knowledge Management Maturity in Health and Medical Organizations. Based on the factor analysis results, the factors influencing the Knowledge Management Maturity included leadership, people, culture, organization, and evaluation. The leadership obtained the maximum rate of load factors among others (0.889).
Discussions & Conclusions: Regarding the Knowledge Management Maturity, social dimension, or soft factors in health organizations were more important, compared to technical dimension or hard factors. The role of leadership and human resources was more significant since they deal with the health of the community. Furthermore, their replacement is impossible in the short term. Therefore, it is necessary to adopt a proper procedure for transferring and utilizing the knowledge of individuals in health care organizations.
Iraj Khodadadi, Roya Shakeri, Ardeshir Shiri, Volume 30, Issue 5 (12-2022)
Abstract
Introduction: Transparency is a set of organizational practices that promotes good governance and democratic processes in the organization. If it is implemented in the organization, it improves the decision-making process and makes the process of organizational decisions constructive and effective. Therefore, this study aimed to explain the effective factors of transparency in the strategic decision-making of health system managers.
Material & Methods: This exploratory (qualitative-quantitative) study was conducted based on an applied research method. In the qualitative part, the statistical population includes managers and faculty members at Ilam University of Medical Sciences. The snowball method was used for sampling. Moreover, semi-structured interviews were used to collect information in this part. Based on the rule of theoretical saturation, 17 interviews were conducted. Furthermore, Grounded Theory was employed to analyze the data in the qualitative part. In the quantitative part, the purpose was the model testing designed in the qualitative part. Accordingly, a researcher-made questionnaire based on the qualitative model was used to collect the information in this part. The statistical population of the quantitative part of the research included 250 managers and faculty members of Ilam University of Medical Sciences. Structural equations and PLS (volume 2) software were used to investigate the relationships and effects of the components in the model.
(Ethic code: IR.IAU.SDJ.REC.1400.067)
Findings: According to the findings of the qualitative part, 27 concepts and 4 final components or indicators, (managers' responsibility, employee participation, moral values, as well as information and communication management) were identified during three stages of open, central, and selective coding. The findings of the quantitative part revealed that managers' responsibility (with a coefficient of 0.546 and t-value of 3.058), employee participation (with a coefficient of 0.548 and a t-value of 3.789), moral values (with a coefficient of 0.618 and a t-value of 3.019), as well as information and communication management (with a coefficient of 0.764 and a t-value of 3.76) have a positive and significant relationship with organizational transparency.
Discussion & Conclusion: According to the research findings, it can be stated that the most effective factors in increasing organizational transparency in the strategic decision-making of health system managers of Ilam University of Medical Sciences are attention to information and communication management, institutionalization of moral values, employee participation, and managers' responsibility.
Mehdi Zanganeh Baygi, Mohammad Hassan Amiri Moghaddam , Mahdi Koolaji, Mostafa Peyvand , Sayedeh Narges Noormohamadi , Volume 33, Issue 2 (5-2025)
Abstract
Introduction: Despite the implementation of the health transformation plan and the increase in the number of comprehensive health services and centers in Iran in 2013, still a large number of people do not go to these centers to receive health services. In order to find out the reasons for this, the present study was conducted with the reasons for not referring to the health centers of Zahedan city.
Materials & Methods: This case study was conducted in the form of content analysis and targeted sampling with semi-structured interviews based on the interview guide using open questions in the comprehensive health service centers of Zahedan in the year 2022. After receiving the code of ethics and other necessary permits, the researcher visited the desired areas and identified the people who had not visited during the last year. Finally, coding was done using the conventional content analysis method.
Results: Finally, 34 people participated in this study. After analyzing the interviews, four categories emerged: "Provision of health services," "Time of provision of health services," "Infrastructure of health services," and "Individual beliefs.".
Conclusion: Using the results obtained from this research, it seems necessary to provide effective health services to increase the satisfaction of those seeking help and to refer them to health and treatment centers to use health services. It is also suggested that those in charge make arrangements so that various services can be made available to the clients based on their needs.
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