Reasons for not Referral to health centers in Zahedan: a case study of 2022

Zanganeh Baygi, Mehdi; Amiri Moghaddam , Mohammad Hassan; Koolaji, Mahdi; Peyvand , Mostafa; Noormohamadi , Sayedeh Narges

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Volume 33, Issue 2 (5-2025)

Journal of Ilam University of Medical Sciences 2025, 33(2): 45-59

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Reasons for not Referral to health centers in Zahedan: a case study of 2022

Mehdi Zanganeh Baygi¹

, Mohammad Hassan Amiri Moghaddam¹

, Mahdi Koolaji¹

, Mostafa Peyvand ^*²

, Sayedeh Narges Noormohamadi¹

1- Dept of Health Care Management, Health Promotion Research Center, Zahedan University of Medical Sciences, Zahedan, Iran
2- Dept of Epidemiology and Biostatistics, Health Promotion Research Center, Zahedan University of Medical Sciences, Zahedan, Iran , mp.peyvand@yahoo.com

Abstract: (199 Views)

Introduction: Despite the implementation of the health transformation plan and the increase in the number of comprehensive health services and centers in Iran in 2013, still a large number of people do not go to these centers to receive health services. In order to find out the reasons for this, the present study was conducted with the reasons for not referring to the health centers of Zahedan city.
Materials & Methods: This case study was conducted in the form of content analysis and targeted sampling with semi-structured interviews based on the interview guide using open questions in the comprehensive health service centers of Zahedan in the year 2022. After receiving the code of ethics and other necessary permits, the researcher visited the desired areas and identified the people who had not visited during the last year. Finally, coding was done using the conventional content analysis method.
Results: Finally, 34 people participated in this study. After analyzing the interviews, four categories emerged: "Provision of health services," "Time of provision of health services," "Infrastructure of health services," and "Individual beliefs.".
Conclusion: Using the results obtained from this research, it seems necessary to provide effective health services to increase the satisfaction of those seeking help and to refer them to health and treatment centers to use health services. It is also suggested that those in charge make arrangements so that various services can be made available to the clients based on their needs.

Keywords: Health Services, Non-visit, Dissatisfaction, Zahedan

Full-Text [PDF 857 kb] (74 Downloads)

Type of Study: Research | Subject: public health
Received: 2024/03/27 | Accepted: 2025/02/4 | Published: 2025/05/26

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Zanganeh Baygi M, Amiri Moghaddam M H, Koolaji M, Peyvand M, Noormohamadi S N. Reasons for not Referral to health centers in Zahedan: a case study of 2022. J. Ilam Uni. Med. Sci. 2025; 33 (2) :45-59
URL: http://sjimu.medilam.ac.ir/article-1-8257-en.html

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