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:: Author Complaint Process ::
 | Post date: 2019/06/1 | 
Author Complaint Process
Before submitting manuscripts, authors are requested to read all the guidelines and policies regarding processing and publication of the manuscript.
How to complaint?
The authors have the right to complaint and ask explanation if they perceive any misconduct in any applicable policies and ethical guidelines. The authors can raise their complaints by submitting a letter to:  sjimumedilam.ac.ir
All the complaints regarding delinquencies in the work processes are investigated according to the prevailing publication ethics practices.
Complaints categorization
An author or any other scholar may submit their complaints about any issues related to:
Copyright violation
Deceiving in research results or wrong research results
Violations in set standard for research
Unrevealed conflicts of interest
Bias in review process
Manuscript processing time is unusually late
The peer-review comments are unsatisfactorily
Authorship issues
Policy for Dealing with Complaints
Once a complaint is received, at first an acknowledgement is sent to the complainant with assurance that appropriate action will be taken on complaint. 
The investigation process is initiated by the Journal handling team according to the directions of the Editor-In-Chief. After the investigation is over, a meeting is held with complete report on the complaint. The decision is taken in and the same is forwarded to the concerned scholar through his submitted email ID.
We consider complaints as an opportunity to enhance our existing Manuscript Processing System. All the received complaints are dealt in polite and timely manner with a certainty
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مجله دانشگاه علوم پزشکی ایلام Journal of Ilam University of Medical Sciences
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